Yes! We pick up directly from the Maritime Terminal in Horta, without additional costs! All you need to do is indicate the name of your cruise as your pick up location when making your reservation on our website.

Yes! We pick up directly from Horta Airport, with no additional costs! All you need to do is book a Private Tour and indicate the Airport as your pick-up location when making your reservation on our website.

Yes! Although we normally operate with 9 seater vehicles, we can receive larger groups with multiple vehicles or even a minibus or bus. If you are traveling in a large group, please ask for your quote to info@trilhosr.com .

Yes! We give our customers maximum flexibility, so you can cancel your booking at any time and receive a full refund up to 8 days before the start of the activity. Our cancellation policy is indicated on the Terms and Conditions page, point 6.

1.1. These general conditions regulate the sale of services and experiences/activities between Trilhos R | Azores Tours and the client.

Trilhos R | Azores Tours, through its promotional means and partners, presents and offers a series of tourist entertainment experiences to be enjoyed by the direct or indirect purchaser. These experiences are organized, carried out and produced by Trilhos R | Azores Tours and/or by reputable and qualified suppliers, under the agreements entered into between each of them and Trilhos R | Azores Tours.

Once the experience or product has been selected, Trilhos R | Azores Tours will send you, after payment of the respective price, proof (e-mail, voucher, invoice or other proof) that will grant you the right to carry out the experience or product purchased.

2.1. All prices indicated on the Trilhos R website are per person, in Euros (EUR).

3.1. Trilhos R | Azores Tours only accepts reservations made by people in full possession of their capabilities and with legal competence. Legal persons must act through a duly authorized person.

4.1. The customer is responsible for the timely arrival at the meeting point. If you arrive at the reserved activity from abroad, you are personally responsible for the documents necessary for the trip (passport, etc.), compliance with security rules, etc.

Cancellation policy for activities in Faial

5.1. Customers are free to cancel their booking at any time and receive a full refund up to 7 days before the tour starts, with the exception of the Stripe booking fee and interbank fees.

5.2. Cancellations between 7 and 3 days before the start of the tour imply a charge of 50% of the value.

5.3. Cancellations 3 days before the start of the tour or no-show are non-refundable.

5.4. Customers will also receive a full refund (excluding booking fees and interbank fees from the Stripe platform) or credit in the event of operator cancellation due to weather or other unforeseen circumstances.

6.1. The customer is personally responsible for complying with the rules and conditions for participating in the activities. Trilhos R and its suppliers have the right to refuse admission or exclude from participation in the activities customers who do not meet the participation requirements, or if the customer's participation puts the same or others at risk, or interferes with the normal performance of the activity. In these cases, the customer is not entitled to a refund of the price paid.

7.1. The performance of the experiments is subject to the existence of favorable technical and atmospheric conditions. If the experiences are cancelled, the customer will receive a full refund less the booking fees and interbank fees from the Stripe platform or  will be offered the possibility of making a new reservation, and the client must indicate a new date, but always subject to the weather conditions of the respective day and Trilhos R | Azores Tours  availability. If the client incurs in expenses or losses of a cancellation on the same day due to adverse weather conditions or unforeseen events beyond Trilhos R | Azores Tours, the latter cannot be held responsible for them.

8.1. The risks inherent in carrying out tourist entertainment experiences are covered by a personal accident policy and a civil liability policy, the coverage of which is provided in the legislation in force, namely:

i) Payment of treatment expenses, including hospital stay, and medication, up to an annual amount of 3.500€;

ii) Payment of a capital of 20.000€, in the event of death or permanent disability of its customers, reducing the capital for death to the reimbursement of funeral expenses, when they are under 14 years of age;

Civil liability insurance guarantees 50.000€ per claim, with the annuity covering damages caused by claims that occur during the term of the policy, provided they are claimed within one year of termination of the contract.

NOTE: Any and all expenses above these values ​​cannot be assigned to Trilhos R | Azores Tours.

9.1. During its experiences, Trilhos R | Azores Tours will be able to cover images and video (with sound) of the aforementioned experiences. Thus, unless otherwise indicated in writing, prior to the experiment, the participant in the experiments assigns all rights and authorizes the use of the photos and videos collected during the experiments and in the periods before and after them, for placement on the website and sending the audiovisual material to all clients and in Trilhos R's marketing and publicity actions or its partners. All copyrights are reserved to Trilhos R | Azores Tours.

10.1. Trilhos R | Azores Tours guarantees by all possible means the confidentiality of all data provided by its customers. The holders of the collected data have the following rights:

right to information (Article 10 of the LPD), that is, at the time of collection, you must be informed about the purpose of the collection;

right of access, rectification and elimination (article 11 of the LPD); and if applicable

right of opposition (Article 12 of the LPD) to the use of data for marketing or communication purposes to third parties.

If you wish, at any time, to stop being part of the Trilhos R | Azores Tours database, you can exercise this right through the following means:

Email: info@trilhosr.com

11.1. Your feedback is important to us! If you have any suggestions or complaints, please do not hesitate to present them, as it will be the best way to improve our service and to resolve any situation in the best way possible.

12.1. These conditions can be revoked or changed without prior notice by contracts, obligations or agreements entered into in parallel and in writing.

We use analytics software that allows us to monitor access and improve our website. This software captures and measures information such as the number of visitors and the number of times the website has been used, through a cookie system. However, no type of personal information is stored in cookies.

Trilhos R | Azores Tours will never reveal personal information of its customers to third parties, in addition to its service providers. We do not sell any of our customers' information to third parties.

By using our website, you consent to the collection, storage and use of your personal information by Trilhos R | Azores Tours, in accordance with the terms defined in this Privacy Policy.